FREE DELIVERY FOR ALL ORDERS OVER $20!

Returns & Shipping Policy

RETURNS

If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days.

Returned goods must be un-used in their original packaging.

Please allow 3 to 7 days for processing and understand that we cannot refund postage unless goods are deemed to be faulty.

The customer is responsible for return shipping.

If you wish to return your purchase, please contact us  and we will provide details on where to send your return.

 

DAMAGED ITEMS

We make every effort to ensure that your order arrives in perfect condition. However, if damage has occurred to the product(s), please contact us  within 7 days of receiving your order. We will be more than happy to resolve any issues and provide you with a refund or replacement item.

 

ORDER CANCELLATION

You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card you purchased with.

Please contact us as soon as possible and we will do our best to accommodate your request.

 

INCORRECT ORDER

If you were sent the wrong order or products, please email us within 7 days with your details and order number so we can sort it out for you.

 

ORDER DELIVERY

You should receive your order within 3-7 working days.

Orders are sent via Australia Post from Newcastle, NSW.

FREE DELIVERY for all orders over $20.

Orders under $20 are subject to a flat-rate delivery charge of $8.95 Australia wide.

 

INTERNATIONAL ORDERS

We only deliver to customers ordering from Australia.

If you are based in another country and would like to buy something, please contact us for a freight estimate.

 

OUT OF STOCK PRODUCTS

We don't like to be out of stock of products - but sometimes this simply can't be helped. And rest assured we are working behind the scenes to arrange more stock for you. If we are sold out of a product and you just need to have it...simply contact us and we can arrange a forward order for you.